Community Resources

For residents new to the neighborhood…

The City of Atlanta has a number of resources to help make living in or moving to Poncey Highland easy. Visit their website to register to vote, learn about the City Council, find information about government services and more.

• Sign up for Nextdoor to receive crime and safety alerts, neighborhood updates, meet your neighbors, sell and give away items, and more.

• City of Atlanta's new resident guide
  All about ATL, along with most current information on connecting utilities, license and vehicle registrations, registering to vote, public issues, alarm systems, and more.

• Residential Trash and Recycling Pickup: Aside from holidays, Poncey-Highland resident trash and recycling pick-up occurs each Friday. Learn more about City of Atlanta's Residential Curbside Recycling and Solid Waste Pickup programs.

• Amir Farokhi is our City of Atlanta Council Member Representative. Visit the Council website for Amir's contact information and to learn more about his work.

• Learn about Atlanta’s Comprehensive Transportation Plan by visiting the Connect Atlanta Plan Appendices Page.

• Fulton County has a list of all departments and agencies for residents.

Emergencies & City Services

DIAL 911: EMERGENCIES + CRIMES

The 911 Communications Center receives, classifies and prioritizes calls from the public and dispatches the calls that require police response; transfers and/or directs calls that do not require police response to the proper agency/unit; performs stolen checks on items, wanted/missing checks on persons and hit confirmations from entering agencies; processes requests and/or subpoenas for 911 tapes and Computer Aided Dispatch System (CADS) printouts for citizen and law enforcement personnel; takes reports on designated, non-emergency crimes and completes GCIC/NCIC forms on missing persons and stolen autos.

DIAL 311: NON-EMERGENCY CITY SERVICES

311 is Atlanta’s primary phone number for government information and non-emergency services. Whether you’re a resident, business owner, or visitor, help is just a click or call away.

By telephone: Dial 311. Hours of operation are Monday through Friday, 7 a.m. to 6 p.m.  The ATL311 Customer Service Center is closed on Saturdays, Sundays and holidays. Language interpretation service is available.

Online: Visit atl311.com or use a quick link below to make a request or find information:

• BUSINESS

  Federal and State Law, Licensing and Permitting, Liens and Bankruptcy , Payments and Credits , Taxation

• GARBAGE, RECYCLING, AND more

  Bin Request, Bulk Collections, Dead Animal, Graffiti Removal, Illegal Dumping, Recycling, Trash, Yard Trimmings

• HOUSING, BUILDINGS, AND CONSTRUCTION

  Building Inspections, Building Permits, Home Owner Information, Housing Assistance, Zoning

• PUBLIC SAFETY

  Claims, Code Enforcement, Fire Prevention, Inmate Services, Police Reports, Safety Inspections

• PARKS AND TREES

  Park Maintenance, Trees

• RECREATION AND EVENT PLANNING

  Activities, Event Permits, Facility Requests, Recreation Centers

• STREETS AND SIDEWALKS

  Bridge Repair , Pothole , Right of Way , Sidewalk Defects , Street Repair …

• TRAFFIC AND PARKING

  Parking Meter , Parking Ticket Disputes , Parking Tickets , Parking Violations , Pay Parking Tickets , Right of Way , Signs and Signals , Transportation …

• EMERGENCY SERVICES

  Emergency Preparedness, Weather

• GOVERNMENT

  Federal and State Law, Municipal Courts, Record Requests

• UTILITIES

  Flooding , Sewer , Street Lights , Understanding Your Water Bill , Water Bill , Water Services